Complaints procedure

How to raise a complaint

Email enquiries@jvequity.co.uk with the subject line Complaint, or write to us at the address in the footer. Please include your name, contact details, the nature of the complaint, and any reference numbers.

What we will do

1. Acknowledge receipt within 5 business days.
2. Investigate the complaint and aim to issue a final response within 8 weeks. We will keep you updated if it takes longer.
3. Our final response will set out our findings, any redress we propose, and the options open to you if you remain dissatisfied.

Financial Ombudsman Service

Lenzie Consulting Ltd is not authorised or regulated by the Financial Conduct Authority, and our service, introducing developers to capital providers and arranging non-regulated development, bridging and commercial facilities for business purposes, is not a regulated activity. Complaints about that service are therefore handled by the firm under the procedure above and do not fall within the Financial Ombudsman Service's jurisdiction.

If your complaint concerns an FCA-authorised lender or firm we introduced you to, you should raise it with that firm directly; depending on your circumstances you may then have the right to refer it to the FOS. Telephone: 0800 023 4567. Web: financial-ombudsman.org.uk. The FOS provides a free, independent service for resolving disputes between eligible complainants and regulated financial firms.